JEFFREY L. RUDD

705 Dunwoody Chase ~ Atlanta, GA 30328 ~ (770) 828-0411 

Jeff@jgator.com

OBJECTIVE

To find a Career Position with a Progressive Software Company Offering an Opportunity for Professional, Personal, and Financial Growth.

WORK EXPERIENCE

Critical Path, Internet/E-Mail/Wireless Messaging/Directory Solutions Software Company, July 1999 – Present

Practice Manager, Business Innovation

·         Practice Manager Responsible for the Transition of the CP Global PSO Team from a "Product" Focused Company to a Professional Services Team who Delivers Mission Critical Solutions

·         Responsibilities Include:

o        Develop & Implement Project Office Processes for Regional PSO Teams

o        Lead Generation of New Prospects, and within Existing Clients

o        Member of Account Management Team to Sell Professional Services Engagements to Prospects

o        Work with Global Marketing Team to Develop Repeatable Client Focused Business and Technical Solutions

o        Work with Partner Program Team to Develop and Deliver Partner Focused Ramp-up Materials

o        Professional Services RFP Team Member for Large Opportunities (greater than $1 million)

o        Knowledge Network Repository Creator and Manager, including Project Methodology and Project Process

·         Created Client Interview Process to Increase Sales and Develop Strong Relationships with Existing Clients

·         Created Vision Workshop Process to Increase Sales with existing Prospects

·         Implemented Global PSO Time Tracking Process and External Software System

 Practice Manager, Web Application Implementation

·         Practice Manager for Team of 9 Project Managers and Consultants Focused on the Implementation of Web Software, E-mail, Global Directories, and Meta Directories

·         Responsible for Team Revenue Goal of $3.2 million

·         Company-Wide Employee of the Month  - RAMP CHAMP – June 2000

·         Built North American Wireless Practice Focused on SMS and WAP Messaging

·         Account Management - Key Clients: Cisco, HP, Intel, KPMG, Lucent, Schwab, Unisys, E-Trade, Nokia

 Project Manager, Web Application Implementation

·         Managed 6-8 Concurrent Web Software Implementation Projects (Rotating Phases of Each Project)

·         Responsible for Client Ownership, Project Estimation, Contract Creation and Project Delivery

·         Work Directly with Sales Team to Close New Business

·         Products: Event Center, Reserve, MetaConnect, N-Plex, Global Directory Server, Enact, WebMail

·         Promoted from Project Manager – April 2000

·         Key Clients: Dept of Commerce, Federated Dept. Stores, US Army, Global Crossing, Telefonica Chile, WorldCom

NOTE: 1 Month Gap Between Jobs Spent Traveling in Asia

 
Sapient Corporation, Software Development, March 1998 – May 1999

Project Manager, System Development

·         Managed Design, Development, Testing, Training and Implementation of 3 Tier Client Server Software Application

·         Responsible for Team of 21 Individuals (Architect, Lead Developers, Developers, Testers, & Trainers)

·         Managed $3.2 Million Project Portfolio, Resulting in Multiple New Projects with Same Account

·         Successful On Time Client Focused Delivery of Multiple Fixed Price, Fixed Time Software Projects

·         Experience With Project Estimation Tools, Resource Planning, and Complete Project Planning

·         Key Clients: Southern Company Energy, Protective Life Insurance

 
LHS Communications Systems, Inc., Wireless Communications Billing System Vendor, August 1997 – March 1998

Implementation Project Manager  

·         Implemented and Managed BSCS Wireless Billing System Installation for Nextel International in Sao Paulo and Rio de Janeiro, Brazil

·         Supervisor of Multiple Projects and Multiple Implementation Teams

·         Responsible for Fixed Priced Contracts and Fixed Project Delivery Date Implementations

·         Team Leader for Outside Sub-Contractors (Andersen Consulting) with Development Deliverables

·         Created and Presented Implementation Statements of Work, and Resource Plans

·         Responsible for Internal and External (Client) Status Reporting

·         Key Clients: Nextel Communications, VoiceStream 

Cincinnati Bell Information Systems, Cable TV & Telephone Billing Software Vendor, January 1995 - July 1997

Project Manager- Implementation and Conversion

·         Managed Projects Affecting 1.2 million Subscriber Base

·         Responsible for Master File Setup, Conversion Mapping, On-Site Training Manager

·         Travel 70 % of year

·         Work with AS400 Mainframe, PC's, Windows, Excel, Microsoft Project, PowerPoint, Word, GUI's

·         Proficient at Communication with Upper Level Management and Front Line Personnel

·         Key Clients: Cox Communications, Time Warner, TCI, Comcast
 

Software Training Analyst

·         Facilitated 3 Day Specialized Training with 20 Participants per class

·         Documented Software and Created Training Materials

·         Promoted to Project Manager

Creative Management Group, Management Consultant/Account Executive, December 1993 - January 1995

·         Market Employee Development Programs to Midsize Companies

·         Train and Develop Individuals in Management Techniques, Results Oriented Goal Setting & Personal Leadership

·         Recruit New Account Executives for Hire

·         Top Salesman, Atlanta Division, 1994 ; Top 5 Salesman Nationally, 1994

·         Personal Productivity & Time Management Sales, Class Instructor & Coach  

St. Armands Sports, Manager, May 1992 - October 1993

·         Human Resource Manager

·         Developed customer membership program to increase market share.

·         Responsible for marketing with use of Microsoft Publisher and Aldus PageMaker

All Strung Up, Tennis racquet stringing business, Operations Manager, May 1991 - 1994  

·         Responsible for profit & loss, purchasing, & record keeping

·         Tax experience and knowledge of small business operation

·         USRSA Certified Racquet Stringer

FlashFoto Inc., Professional Photographer, May 1991 - May 1993

QUALIFICATIONS

EDUCATION

·         University of Florida, Gainesville, FL.  Degree received May 1993.

o        Bachelor of Science in Business.  Major : Human Resource Management.

o        Courses of Interest : COBOL, FORTRAN, Information Science Management.

·         CableMaster / ICOMS Operations Knowledge Trainer Certified

·         BSCS Billing System Knowledge - Course Certified

·         “Managing Projects in Organizations” - Course Certification, PMI, George Washington University.

·         “Understanding Telecommunications Technologies”- Course Certification, TeleStrategies, INC.

·         “Training For Excellence” - Course Certification

·         “Project Management – The Quality Design and Delivery Methodology” - Course Certification

·         Project Management Institute (PMI) member

·         HTML Code I and Code II – Course Certification  

BACKGROUND /

                Tennis, Softball, Photography, and Theta Chi Fraternity - Rush Chairman, Pledge Marshall, and Historian

                Expert with Computers: Word processors, Data Bases, and Spread Sheets

                Worked through College - paid all costs last 2 years

SUMMARY